International Order Guidance

International Order Process. We’ll be glad to fill your international order, but please, before you place the order, read all the information on this page.

Customs, Import Duties, and Taxes. Please be advised that since you are considered the importer of record, you must:

  1. comply with all laws and regulations of your country,
  2. pay any import duties and taxes on the merchandise in this shipment,
  3. pay any additional charges, such as necessary brokerage services for customs clearance.

We urge you to check out the amount of additional import charges, if any, for the merchandise you are ordering before confirming the order. If necessary, contact your local customs office for this information. The World Customs Organization provides links to customs web sites in various countries that you may find helpful.

Payment. For orders with total product amounts under $400 USD (United States Dollars), we will accept American Express, MasterCard, Visa, Discover, and Pay Pal payments online. For orders over $400 USD please contact us by email, as we require prepayment by wire transfer. Wire transfer instructions will be provided needed. Please note that wire transfer payments will incur an additional $14 fee imposed by our bank.

Shipping. International credit card orders can only be shipped to the credit card billing address. Depending on your choice, your order will be shiped by U.S. Postal Service Global Express Mail or FedEx. We will provide you with a tracking number when the order is shipped. You should receive your order in 2 to 5 days, depending on shipping mode and destination.

Minimum International Order. Because of the time and effort required to process an international orders, we’ve had to establish a minimum product order amount of $50 USD for merchandise.

International Returns. We cannot accept international returns due to customs issues. However, we will replace any defective or damaged items.