Privacy Policy

Information Collection and Use
Action Factor, Inc. is the sole owner and user of the information collected on this site.  We will not sell, share, or rent this information to others.  Action Factor, Inc. collects information from our customers during the product ordering process.

Product Ordering Process
We request information from the customer on our order form.  Here a customer must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date).  This information is used for billing purposes and to fill customers' orders.  If we have trouble processing an order, the contact information is used to get in touch with the customer.  Order information (including credit card data) is encrypted and temporarily stored on a secure on-line server during order processing and billing.  After the order is completed and billed, the information is removed from the secure server.   Customers have the option to establish an account containing contact and shipping information to avoid reentering that data, however this is not required to place an order.

Cookies
A cookie is a piece of data stored on a web site user’s hard drive containing information about the user.  Use of a cookie is in no way linked to any personally identifiable information while on our site.  If a user rejects the cookie, they may still use our website.  Our discussion forum software also uses cookies to store the following information: the last time you logged in, your login identification, and your preferred "Topic View."  These cookies are not used to track your movement, or perform any function other than to enhance your use of the bulletin board.  If your browser does not support cookies, or you have not enabled cookies on your browser, many of these time saving features will not work properly.

Log Files
We use IP (Internet Protocol) addresses to analyze trends, administer the site, and track movement within the site.  IP addresses are not linked to personally identifiable information.  Follow this link to learn more about IP Addresses.

Sharing
We do not share any information with third parties.

Off-Site Links
This web site contains links to other sites. Please be aware that we at Action Factor, Inc. are not responsible for the privacy practices of such other sites.  We encourage our customers to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.  This privacy statement applies solely to information collected by Action Factor, Inc.

Security
Action Factor, Inc. takes every precaution to protect customers’ information.  When customers submit sensitive information via the website, that information is protected both online and off-line.

When our registration/order form asks customers to enter sensitive information (such as credit card number), the transmission of that information is encrypted and is protected with the best encryption software in the industry - Secure Sockets Layer  (SSL).  While on a secure page such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked or open, when you are just "surfing."  Follow this link to learn more about SSL. 

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer information off-line.  All of our customers’ information, not just the sensitive information mentioned above, is restricted in our office.  Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.  In addition, credit card information is internally encrypted while temporarily stored on our server, and is deleted after order processing is complete. If you have any questions about the security at our web site, you can send an email to.

Correction/Updating/Removing Personal Information
If a customer’s personally identifiable information changes (such as the zip code), or if a customer no longer desires our service, we will provide the means to correct, update or remove that customer’s personal data.  This can be done by editing the store customer account information page and/or the online forum member information. Alternatively, the customer may request Action Factor to make the desired changes by contacting us directly.

Public Forums
This site makes online discussion forums available to our customers and visitors. Please remember that any information that is disclosed in this area becomes public information and forum users should exercise caution when deciding to disclose personal information.

Notification of Changes
If we need to change our privacy policy, we will post a notice of those changes on our Home Page so our customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify customers by email.  Customers will have a choice as to whether or not we use their information in this different manner.